Terms of Service & End-User License Agreement
Effective date: [[EFFECTIVE_DATE]]
These Terms of Service and End-User License Agreement (“Terms”) are a binding agreement between you and [[LEGAL_ENTITY_NAME]], [[REGISTERED_ADDRESS]] (“Memini”, “we”, “us”) governing your use of the Memini AI application and services (the “Service”). Please also read our Privacy Policy.
1. Acceptance & eligibility
By creating an account, or by downloading, accessing, or using the Service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service. You must be at least 16 years old (or the age of digital consent in your country, if higher). If you use the Service on behalf of an organization, you represent that you are authorized to bind it.
2. Definitions
- “Your Content” — anything you create, upload, record, or import into the Service (notes, memories, chat messages, voice, images, files, and content from services you connect).
- “AI Output” — responses, transcriptions, summaries, and derived facts the Service generates.
- “Subscription” — a paid plan (Plus, Pro, or Max) offered via the app stores.
3. Your account
You are responsible for your account credentials and for activity under your account. Provide accurate information, keep your credentials secure, and notify us of unauthorized use. You may sign in by email, Apple, or Google. We may suspend or terminate accounts that violate these Terms or applicable law.
4. License to you
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial purposes, subject to these Terms and any plan limits. You may not copy, modify, reverse-engineer, resell, or build a competing service from the Service, or use it to violate law or others’ rights.
5. Your Content and the license you give us
You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, and create derivatives of Your Content solely to operate and provide the Service to you — including transmitting it to our AI and infrastructure sub-processors to generate AI Output, transcribe voice, extract text from images, create embeddings, and organize your memories. This license ends when you delete the relevant content or your account, except for residual copies in backups deleted on our standard cycle and as required by law. We do not sell Your Content and do not use it to train generalized/foundational AI models.
You represent that you have the rights to Your Content and that providing it to the Service does not violate law or third-party rights.
6. AI features — important disclaimer
The Service uses artificial intelligence. AI Output may be inaccurate, incomplete, or out of date, and is generated automatically. AI Output is not professional advice (including medical, legal, financial, or psychological advice) and you should not rely on it as such. You are responsible for evaluating AI Output before relying on or acting on it. The Service is a personal productivity tool, not a substitute for professional judgment or emergency services.
7. Acceptable use
You agree not to use the Service to create, store, generate, or distribute content that:
- is illegal, infringing, or violates others’ privacy or rights;
- is child sexual abuse material, or sexual content involving minors;
- facilitates fraud, scams, malware, or unauthorized access;
- harasses, threatens, defames, or incites violence or self-harm;
- generates deceptive synthetic media (deepfakes), or impersonates others to deceive; or
- attempts to circumvent safety measures, rate limits, or usage caps.
We use automated and manual measures to enforce this section and provide an in-app way to report AI Output or content. We may remove content or suspend accounts that violate this section.
8. Connected services (integrations)
If you connect a third-party service (e.g. Google Calendar, Notion), you authorize us to access and import the data you direct us to, and you agree to that service’s terms. You are responsible for having the right to import content, including content involving other people. You can disconnect an integration at any time in Settings; disconnection stops future syncing but does not delete already-imported content (delete it via Settings or account deletion).
9. Subscriptions, billing, auto-renewal & cancellation
- Plans: Free, and paid Subscriptions (Plus, Pro, Max), billed monthly or annually. Features and usage caps per plan are described in the app.
- Purchase & billing: Subscriptions are sold and billed through the Apple App Store or Google Play under their terms. We do not process or store your payment card.
- Auto-renewal: Subscriptions automatically renew for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. The price, billing period, and renewal terms are disclosed at purchase, and you confirm them before payment.
- Free trials: if offered, unless you cancel before the trial ends, it converts to a paid Subscription at the disclosed price.
- Cancellation: manage or cancel anytime in your Apple App Store or Google Play account settings; cancellation takes effect at the end of the current billing period.
- Refunds: handled per Apple/Google policies and your local consumer-law rights.
- Price changes: we will notify you in advance; changes apply to the next renewal.
- Downgrades: lowering your plan restricts creating new content beyond the lower caps but does not delete or lock access to content you already have.
10. EU/EEA & UK right of withdrawal (consumers)
If you are a consumer in the EU/EEA or the UK, you normally have a 14-day right of withdrawal for distance contracts, counted from the conclusion of the contract. Because the Service is digital content and a digital service that we begin to supply immediately, this withdrawal right is lost only if: (a) you give prior express consent to us beginning performance during the 14-day period; (b) you acknowledge that you thereby lose your right of withdrawal once performance has begun; and (c) you receive confirmation of that consent on a durable medium (e.g. email). The store checkout collects this consent at purchase. Where any part of your Subscription has not yet been supplied when you withdraw, you remain entitled to withdraw as to that part. Purchases are made through the Apple App Store or Google Play, and refunds and cancellations are processed through those stores under their policies and your mandatory local consumer rights. This clause also covers UK consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
11. Our intellectual property
The Service, including its software, design, and trademarks, is owned by Memini and its licensors and protected by law. Except for the license in §4, we grant you no rights in it. Feedback you give us may be used without obligation to you.
12. Termination & account deletion
You may stop using the Service and delete your account at any time (in-app or at meminiai.com/delete-account); deletion permanently erases your data after a 7-day grace period as described in the Privacy Policy. We may suspend or terminate your access for violation of these Terms, legal requirements, or risk to the Service or others. Sections that by their nature should survive termination (e.g. §5 last sentence, §6, §11, §13–§16) survive.
13. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI Output. We do not warrant the Service will be uninterrupted, secure, or error-free. Nothing in these Terms excludes warranties or liability that cannot be excluded under the law applicable to you, including mandatory consumer-protection rights.
14. Limitation of liability
To the maximum extent permitted by law, Memini will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the event or [[LIABILITY_CAP_AMOUNT]]. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you (this does not affect mandatory consumer rights).
15. Indemnification
To the extent permitted by law, you agree to indemnify Memini against third-party claims arising from Your Content or your misuse of the Service or violation of these Terms. (This does not apply to mandatory consumer-law protections where you act as a consumer.)
16. Governing law & disputes
These Terms are governed by the laws of [[GOVERNING_LAW_JURISDICTION]], without prejudice to the mandatory consumer-protection laws of your country of residence (EU/UK/Swiss and US-state consumers keep the protections of their local law). Disputes will be resolved in the courts of [[COURTS_JURISDICTION]], except where your local law gives you the right to bring proceedings locally.
17. Changes to these Terms
We may update these Terms; we will notify you of material changes in-app or by email before they take effect. Continued use after the effective date means you accept the updated Terms.
18. Apple App Store — additional terms
If you obtained the app from the Apple App Store, the following also applies and prevails over any conflicting term for that use:
- These Terms are between you and Memini only, not Apple; Apple is not responsible for the Service or its content.
- Your license is limited to use on Apple-branded devices you own/control under Apple’s Usage Rules.
- Maintenance and support are our responsibility, not Apple’s.
- Warranty: to the extent allowed, any failure to conform to a warranty is our responsibility; Apple may refund the app price (if any), and Apple has no other warranty obligation.
- Product claims (product liability, legal/regulatory non-compliance, consumer-protection) are our responsibility, not Apple’s.
- Intellectual property: we, not Apple, handle any IP infringement claim about the app.
- You represent you are not in a U.S.-embargoed country or on a U.S. prohibited-parties list.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.
19. Google Play — additional terms
If you obtained the app from Google Play, your use is also subject to the Google Play Terms of Service, and these Terms do not limit your rights under them.